Thank you for choosing Canada Best.
We adhere to a "zero inventory backlog" model. Every order you place is directly sourced by our Canadian team from Costco or local authorized suppliers and shipped to Hong Kong via international air freight, ensuring that products have the freshest and best-before dates.
📦 Order Processing Time
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Sourcing and Packaging: After order confirmation, we typically require 1 - 3 business days for sourcing, inspection, and reinforced packaging. (Business days refer to Monday to Friday, excluding Canadian public holidays).
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Order Cut-off Time: The daily order cut-off time is 5:00 PM Vancouver time. Orders placed after this time will be processed on the next business day.
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Out-of-Stock Notification: In the event of a temporary out-of-stock situation at Costco, we will notify you immediately via email or WhatsApp. You can choose to wait for restock, exchange for a product of equivalent value, or receive a full refund.
✈️ Shipping Time
We use efficient international air express services to ship products directly from Vancouver to Hong Kong.
Estimated Shipping Time: 7 - 10 Business Days
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Note 1: "Business days" do not include Saturdays, Sundays, and public holidays. Actual receipt time is approximately 2 weeks after placing the order.
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Note 2: Shipping time is an estimate, and actual delivery may be affected by flight schedules, Hong Kong customs clearance speed, or extreme weather conditions. We appreciate your understanding.
💰 Shipping Rates
Shipping fees will be automatically calculated on the checkout page.
| Order Amount (HKD) |
Shipping Fee |
| Over HK$ 800 (e.g.) |
Free shipping to Hong Kong |
| Under HK$ 800 |
HK$ 60 (e.g.) |
* Please enter your actual free shipping threshold and shipping fee in the table above.
🔍 Order Tracking
Once your package has been dispatched, you will receive a shipping confirmation email containing a "tracking number". You can log in to the courier company's website at any time to check the latest status of your package.
🛡️ Packaging and Protection Commitment
Health supplements (especially fish oil, softgels) are sensitive to temperature and shipping environments. To ensure products arrive in perfect condition:
- We use thickened shock-absorbing bubble wrap to package each bottle.
- We use sturdy shipping cartons to prevent crushing during long-distance transit.
- We inspect the seals of each product to ensure they are intact before packaging.
🛂 Customs Duties and Taxes
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Hong Kong Region: Hong Kong is a free port, and purchases of health supplements for personal use generally do not require customs duties.
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Special Circumstances: In case of routine customs checks or policy changes, any additional taxes or clearance fees incurred will be borne by the recipient.
⚠️ Handling Special Situations
Address Changes or Order Cancellations
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Address Changes: Please contact customer service within 12 hours of placing your order. Once the package has been handed over to the logistics company, we will not be able to change the address or intercept the package.
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Failed Delivery: If a package is returned to Canada due to an incorrect address provided by the customer or repeated failed attempts to contact the customer, the international shipping fee for re-delivery will be borne by the customer.
Handling Product Damage
Despite our best efforts, accidents can occasionally occur during long-distance shipping. If you receive a damaged product (e.g., broken glass bottle, severe leakage):
Please send "photos of the damaged product" and "photos of the outer box" to our WhatsApp or email within 48 hours of signing for the package. We will promptly arrange for a free replacement or refund, so you can shop with peace of mind.
